Website Hosting & Maintenance Agreement

Introduction

We’ll always do our best to fulfill your needs and meet your expectations, but it’s important to have things written down so that we both know what’s what, who should do what and when, and what will happen if something goes wrong. In this contract you won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into signing something that you might later regret. What we do want is what’s best for both parties, now and in the future.

What do both parties agree to

You: You have the authority to enter into this contract on behalf of yourself, your company or your organization. You’ll give us the assets and information we tell you we need to complete the project. You’ll do this when we ask and provide it in the formats we ask for. You’ll review our work, and provide feedback and approval in a timely manner too. Deadlines work two ways, so you’ll also be bound by dates we set together. You also agree to stick to the payment schedule set out at the end of this contract.

Us: We have the experience and ability to do everything we’ve agreed with you and we’ll do it all in a professional and timely manner. We’ll endeavour to meet every deadline that’s set and on top of that, we’ll maintain the confidentiality of everything you give us.

What Will be Included in the Monthly Maintenance

Web hosting, security certificates, 3rd party backups, uptime monitoring, plugin updates, theme updates, WordPress updates, unlimited content edits, and unlimited support are available when you need it!

Tech Support and Website Updates

You can request updates to your website anytime by emailing us at info@ricedigital.ca. All tech support needed to keep your website running smoothly is included for free at no extra cost. We will respond to your email in a timely manner, please allow up to 2 business days for us to address any content updates or technical difficulties.

Domain and DNS

Upon request, we will handle the registration and the purchase of the domain of your choice if you’d like us to do that for you. We will purchase the domain through Google Domains and we require you to send your full legal name, address, phone number and gmail address to register the domain under your name. You will be given full access to your domain name and we require you to accept the ownership registration of the domain.

For domain based emails, we do not provide this service but we will assist in setting you up with your preferred email hosting provider by adjusting your DNS settings and recommending some trusted providers. You are responsible for all the costs associated with your chosen email provider and we are not responsible for providing technical assistance with your chosen email provider.

Website Ownership

You have a complete and unrestricted license to use the website in any way you wish. We will have our own administrator access for us to be able to provide support and website maintenance.

Website Logins and Access

We will provide you with a link on where to login, how to login and what your logins are. We highly suggest that you keep a copy of your login credentials somewhere safe because we are not required to keep a copy for your security.

You will be provided with your own separate full administrator access to your website so you have the ability to do whatever you want on the website such as making edits and moving your website to a different hosting company. You have the ability to remove our access to your website at any time.

Legal Stuff

We can’t guarantee that our work will be error-free and so we can’t be liable to you or any third party for damages, including lost profits, lost savings or other incidental, consequential or special damages, even if you’ve advised us of them.

Your liability to us will also be limited to the number of fees payable under this contract and you won’t be liable to us or any third party for damages, including lost profits, lost savings or other incidental, consequential or special damages, even if we’ve advised you of them.

Finally, if any provision of this contract shall be unlawful, void, or for any reason is unenforceable, then that provision shall be deemed severable from this contract and shall not affect the validity and enforceability of any remaining provisions.